Arris Modem Lights On But No Internet – Let’s Fix

Are your Arris modem lights on but no internet is there? That looks a bigger problem to deal with! But, actually it’s not! You can easily fix the problem by implementing a few troubleshooting techniques. Walk through this post and learn how to get the internet connection back.

Troubleshooting: Arris Modem Lights On But No Internet

If your Arris modem lights are on but you are getting no or poor internet, we advise you examine the cable connections. Have a look at all the cables related to your Arris modem and verify if they are free of damages. If they are, then you should follow the given tips. In case, any of them is found damaged, you need to change the cable. Ensure that you use a genuine one. After changing the cable, try accessing the Arris router login window to verify if the issue has been resolved or not.

1. Restart the Modem

There are chances that technical glitches are affecting your modem from getting connected to the internet. Technical glitches are the common entities and if not addressed timely can result in major problems. Thus, you should restart (reboot) the modem. The steps for a successful reboot of the modem are given below:

• Switch off the Arris device and disconnect its power cord from the outlet.
• Now, keep the modem idle for a few moments.
• Reconnect the power cord and switch on the modem.
• Let the lights glow and check if the internet connection comes back or not.

2. Check with ISP

There is a high possibility that the arris modem showing no internet connection because your ISP (Internet Service Provider) is performing some tasks from the backend. Get in touch with him to verify the same. If what we have just stated turns out to be true, wait for some time and let your ISP fix the problem.

3. Ensure Safe Placement

Since the Arris modem also acts as a router sometimes, you are supposed to ensure its proper placement. Otherwise, the Arris modem lights on but no internet issue will keep troubling you. When we say proper placement, you should ensure that the router or modem is placed in a ventilated area and kept away from the following:

• Electronic waves emitting devices
• Bluetooth gadgets
• Objects containing a large amount of water
• Reflexive surfaces
• Metal objects

4. Reset the Modem

There are chances that even after walking through the tips given above, the internet connection will not come back. Thus, you should reset your arris modem as a last resort. To reset your modem, all you have to do is, press and hold its factory reset button for a few seconds and release it.

This will erase all the customized settings from the modem router and will allow you to set it up once again using new settings. Therefore, do not delay resetting the modem.

The Conclusion

This was all about what to do to resolve the Arris modem lights on but no internet problem. We are hopeful that after implementing the troubleshooting tips we have provided you here, you will be able to fix the internet-related problem. To avoid such issues in the future, it is advised that you keep the firmware of your modem router updated. This will also increase the performance and speed of the modem.